Contact Us

If you need assistance with any product or service offered by Casino Heroes on heroecas.com, please contact our support team using the secure form below. Provide your full name, your registered e-mail address or preferred messenger, and a clear description of your question, complaint, or responsible gaming request so that we can assess your case efficiently. Customer support is operated by Hero Gaming Limited (company number C 61794), registered at Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians, SPK 1000, Malta, under Malta Gaming Authority licence MGA/CRP/253/2013, which remains active as of 2025. For your security, do not include card or bank details, passwords, or other highly sensitive information in the message. If your query concerns privacy or data rights, you may first review our Privacy Policy at https://heroecas.com/en/privacy-policy/ before submitting your request.

We aim to reply to all written inquiries within one business day, while our real-time support channels (such as live chat, where available in your region) operate 24/7 to assist with urgent technical issues, deposits and withdrawals, bonus or promotion queries (in line with the Bonus Terms at https://heroecas.com/en/bonus-terms-and-conditions/), and safer gambling tools described in our Responsible Gaming Policy at https://heroecas.com/en/responsible-gaming/. Full Terms and Conditions for play on heroecas.com can be found at https://heroecas.com/en/terms-and-conditions/. If, after completing our internal complaints process, you remain dissatisfied and your play falls under the Malta Gaming Authority framework, you may escalate the matter via the online gaming support form at https://mga.org.mt/support/online-gaming-support/. Casino Heroes is committed to fair and transparent handling of all contacts and follows recognised industry standards and certifications, including Casinomeister Certification and the EGR "Most Innovative Start-up" award.